Get answers to our frequently asked questions

Frequently asked questions
Jikokoa
How much does Jikokoa cost?

Jikokoa is available in supermarkets across Kenya and online shops at only KES 3,490/=

Can I buy jikokoa on credit?

Buy Jikokoa on credit or installments at Equity bank, M-KOPA shops, Ismart-Livelyhoods, Ezylife, KWFT & Bimas Sacco. See more outlets HERE.

How do I use/light Jikokoa?

To light Jikokoa, place a few small pieces of charcoal on the grate, remove the ashtray, light a paper folded into a strip and insert it in the ashtray section. Put the ashtray back in place as soon as the charcoal light.

N.B:

  1. Do not light using kerosene to light Jikokoa as this causes tear and wear of bridge heart and also destroys the grate and ashtray.
  2. Do not use paper bags or plastics either, as they can cause early breakdown – corrosion.
  3. Do not fill the charcoal to the brim, ensure that it is three-quarters full before you use. This prevents early breakdown as heavyweight exerted by sufuria or cooking pot can sink the deck assembly.
 How do I keep Jikokoa clean?

Use a damp soft piece of cloth to wipe your Jikokoa after use.


N.B:

  1.  Do not dip Jikokoa in water as this will damage the insulation inside.
  2.  Do not scrub with steel wire/scotch bright as this will lead to wear and tear.
How long can I use Jikokoa per day?

The recommended time per day to use Jikokoa is a maximum of 5 hours.

N.B: Do not use Jikokoa for commercial purposes e.g. hotel use. 

Jikokoa Xtra
How much does Jikokoa Xtra cost?

Jikokoa Xtra is available in supermarkets across Kenya and online shops at only KES 5,490/=

Can I buy Jikokoa Xtra on credit?

Buy Jikokoa Xtra on credit or installments at Equity bank, M-KOPA shops, Livelyhoods, Ezylife, KWFT & Bimas Sacco. See more outlets HERE.

What fuel does Jikokoa Xtra use?

Jikokoa Xtra uses charcoal/makaa only. 

What kinds of foods can I cook on a Jikokoa Xtra?

Jikokoa Xtra is used to cook all kinds of food.

Is my Jikokoa Xtra rusting?

When metal is heated, it forms a white oxide layer or looks like it is rusting. This is normal and should not alarm you. Do not scrub this layer off. 

Can I get my Jikokoa Xtra repaired?

To get your Jikokoa Xtra repaired, SMS the word REPAIR to 22876. 

BURN has 60+ official service stations across Kenya.

Kuniokoa
How do I clean Kuniokoa?

After cooking, empty the ashtray & wipe your Kuniokoa using a dry piece of cloth.
Fold the wood stand backward for storage.


N.B:
 1. Do not dip Kuniokoa in water as this will damage the insulation inside.
 2. Do not scrub with steel wire/scotch bright as this will lead to wear and tear.

How many hours can I use Kuniokoa per day?

The recommended time per day to use Kuniokoa is a maximum of 5 hours.


N.B: Do not use Kuniokoa for commercial purposes e.g. hotel use. 

 What kinds of foods can I cook on a Kuniokoa?

Kuniokoa is used to cook all kinds of food.

What fuel does Kuniokoa use?

Kuniokoa uses firewood only. 

Can I get my Kuniokoa repaired?

To get your Kuniokoa repaired, SMS the word REPAIR to 22876. 

BURN has 60+ official service stations across Kenya.

After-sales support
How do I register my Jikokoa warranty?

Burn's warranty guarantees you free service for your appliances throughout the warranty period. How to register your warranty:

In Kenya

Send a free SMS with the word HELP to 22876 or WhatsApp +254700667788


In the Somali Region

Call or text  368


In other regions

WhatsApp your name, country, and appliance serial number to +254700667788 or fill in the form on this page.


Alternatively, you can register your jiko by filling in this form.

My Jikokoa needs servicing. What do I do?

Burn has an extensive network of customer service stations​​ across its markets (60 in Kenya alone).

To get your Jikokoa serviced in Kenya, send a free SMS with the word REPAIR to 22876.


In the Somali Region, call or text  368

 

Didn't see your questions?
Didn't see your questions?
Send us your inquiry
BURN's Newsletter Sign Up