Get answers to our frequently asked questions

Jikokoa is available in supermarkets across Kenya and online shops at only KES 3,290/=

Buy Jikokoa on credit or installments at Equity bank, M-KOPA shops, Ismart-Livelyhoods, Ezylife, KWFT & Bimas Sacco. See more outlets HERE.

To light Jikokoa, place a few small pieces of charcoal on the grate, remove the ashtray, light a paper folded into a strip and insert it in the ashtray section. Put the ashtray back in place as soon as the charcoal light.

N.B:

1. Do not light using kerosene to light Jikokoa as this causes tear and wear of bridge heart and also destroys the grate and ashtray.
2. Do not use paper bags or plastics either, as they can cause early breakdown – corrosion.
3. Do not fill the charcoal to the brim, ensure that it is three-quarters full before you use. This prevents early breakdown as heavyweight exerted by sufuria or cooking pot can sink the deck assembly.

Use a damp soft piece of cloth to wipe your Jikokoa after use.

N.B:

1.  Do not dip Jikokoa in water as this will damage the insulation inside.
2.  Do not scrub with steel wire/scotch bright as this will lead to wear and tear.

The recommended time per day to use Jikokoa is a maximum of 5 hours.

N.B: Do not use Jikokoa for commercial purposes e.g. hotel use. 

Jikokoa Xtra is available in supermarkets across Kenya and online shops at only KES 4,990/=

Buy Jikokoa Xtra on credit or installments at Equity bank, M-KOPA shops, Livelyhoods, Ezylife, KWFT & Bimas Sacco. See more outlets HERE.

Jikokoa Xtra uses charcoal/makaa only. 

Jikokoa Xtra is used to cook all kinds of food.

When metal is heated, it forms a white oxide layer or looks like it is rusting. This is normal and should not alarm you. Do not scrub this layer off. 

To get your Jikokoa Xtra repaired, SMS the word REPAIR to 22876. 

BURN has 60+ official service stations across Kenya.

After cooking, empty the ashtray & wipe your Ecoa Wood using a dry piece of cloth.
Fold the wood stand backward for storage.

N.B:
 1. Do not dip Ecoa Wood in water as this will damage the insulation inside.
 2. Do not scrub with steel wire/scotch bright as this will lead to wear and tear.

The recommended time per day to use an Ecoa Wood is a maximum of 5 hours.

N.B: Do not use Ecoa Wood for commercial purposes e.g. hotel use. 

Ecoa Wood is used to cook all kinds of food.

Ecoa Wood uses firewood only. 

To get your Ecoa Wood repaired, SMS the word REPAIR to 22876. 

BURN has 60+ official service stations across Kenya.

Burn's warranty guarantees you free service for your appliances throughout the warranty period. How to register your warranty:

In Kenya

Send a free SMS with the word HELP to 22876 or WhatsApp +254700667788

In the Somali Region

Call or text  368

In other regions

WhatsApp your name, country, and appliance serial number to +254700667788 or fill in the form on this page.

Alternatively, you can register your jiko by filling in this form.

Burn has an extensive network of customer service stations​​ across its markets (60 in Kenya alone).

To get your Jikokoa serviced in Kenya, send a free SMS with the word REPAIR to 22876.

In the Somali Region, call or text  368